Shipping

  • SHIPPING AND DELIVERY

  • Our store is in Kunming , Yunnan province and we despatch all the packs from here. We ship directly to our customers worldwide. Your order will be processed on a secure server, then efficiently handled and shipped.
    We prefer this three way for shipping : EMS, AIR and SAL because we use China Post as our primary carrier.
    Please make registration to our eshop and  the type of delivery method you prefer. If your country is not in the system please contact us and we will add your country into eshop system. Please check on the items and make sure they are correct. Then select your prefered delivery method  (We will advice you the delivery price later).                                                                                                                                                                      
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    If the items is in stock, you will be receiving an order confirmation letter and the final amount that you need to pay. (Total items price + delivery cost).

  • Orders placed are usually shipped within two business days. We do not ship on Chinese holidays and Sunday.


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  • Now the EMS provide new shipping method to US, Russia, Ukraine, Norway, Sweden, Finland, Ireland, Portugal, Mexico,Germany, Saud.Arabia, Korea, Malaysia, Singapore, Turkey, Austria, Belgium, Switzerland, Denmark, Hungary, Italy, Netherlands, New Zeland, Poland, Israel, Australia, United Kingdom, Canada and France

    especially for the parcel less than 2kg. This e-packet service was just getting started in Kunming. The parcel will take seven to ten working days to reach the destination and can trace on the EMS website. It is cheaper than China post AIR parcel and faster than SAL.  if your order will be less than 2kg after packing, we will inform you of the delivery time and delivery cost.  Please if you have any questions, contact us by email. Thank you.

  • EMS
  • This way is more faster than other. For many countries is more cheaper than AIR. Please check the price for your country in our eshop system. EMS have good tracking system. After we send your pack we will send you to email your tracking pack number and link to EMS tracking website and you can check it.  
  • EMS takes about 5-10 work days for delivery.   
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  • AIR 
  • Many customers prefer this way because is faster than SAL and for many countries more cheaper than EMS. AIR have tracking system but for many destinations the tracking is useless.                                                                                                                               After we send your pack we will send you to email your tracking pack numer and link to tracking website and you can check it.                                                                                 AIR takes about 10-|15 days  for delivery. 
  • SAL
  • "Мы не можем отправлять посылки способом SAL в Россию. К сожалению, Почта России не принимает SAL посылки и отправляет их назад в Китай. Таким образом, пожалуйста, не используйте SAL во время заказа. Спасибо за понимание!"

  • SAL(Sea/Air/Land)
  •  is combined  AIR and  Ground service. SAL is good way for Puerh Tea (compressed tea) and not easy broken Tea hardware. We pack all Tea and things good and careful but this way is more hard and pack move many times. So small packages with Porcelain, Loose Leaves, or Yixing Teapots that are shipped will SAL will not qualify for any refund in case the client chooses one of these shipping methods and the package arrives broken.
    SAL takes about 4 - 6 weeks for delivery.
    SAL shipping is not available to Israel, Kuwait, Mexico, Mongolia, New Zealand, Malaysia, Saudi Arabia, Singapore and Thailand. Customers in these countries please contact us for alternate shipping methods and prices.                                                                                      
  • PAYMENT METHODS                                                                                                        

    We are using PayPal as our payment provider. If you already have a PayPal account you can pay using it, if you do not have a PayPal account you can either sign up for one or you can pay by credit card using their system. PayPal is perhaps the largest payment provider in the world and is a division of eBay. We have chosen this as our main payment method because we believe it is easy to use, secure and private.

         
  • PACKING METHODS

  • The order will be shipped in an extra strength corrugated box, with the contents inside protected either by bubble wrap, or white foam board (for larger orders or when shipping fragile products) but sometimes items will arrive broken. Let us know immediately that you received broken items and we will replace them !
  • We charge and additional $1.00 for packaging material cost.
  • Packing Puerh cake in bamboo leafs

  • Traditional packing is 7 puerh cake in one tong. We send puerh tea in traditional bamboo pack but sometimes the papers can be broken.Please contact us if you have any special packaging request. Send you white hand made papers special for puerh tea is possible too!
  • *** Please if you have any questions about shipping ask us before finish  
     your payment processing ! *** 
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