Customer Service


Shipping and Delivery

Our store is in Kunming , Yunnan province and we despatch all the packs from here. We ship directly to our customers worldwide. Your order will be processed on a secure server, then efficiently handled and shipped.
We prefer this three way for shipping : EMS, AIR and SAL because we use China Post as our primary carrier.
Please make registration to our eshop and  the type of delivery method you prefer. If your country is not in the system please contact us and we will add your country into eshop system. Please check on the items and make sure they are correct. Then select your prefered delivery method  (We will advice you the delivery price later).                                                                                                                                                                      

Orders placed are usually shipped within two business days. We do not ship on Chinese holidays and Sunday.

EMS

This way is more faster than other. For some countries is more cheaper than AIR. EMS have good tracking system. After we send your pack we will send you to email your tracking pack number and link to EMS tracking website and you can check it.
EMS takes about 5-10 work days for delivery.
 PLease contact us to email chawangshop@gmail.com if you wanna send by EMS

AIR
Many customers prefer this way because is faster than SAL and for many countries more cheaper than EMS. AIR have tracking system but for many destinations the tracking is useless.
After we send your pack we will send you to email your tracking pack numer and link to tracking website and you can check it.
AIR takes about 10-|15 days  for delivery.

SAL
SAL(Sea/Air/Land) is combined  AIR and  Ground service. SAL is good way for Puerh Tea (compressed tea) and not easy broken Tea hardware. We pack all Tea and things good and careful but this way is more hard and pack move many times. So small packages with Porcelain, Loose Leaves, or Yixing Teapots that are shipped will SAL will not qualify for any refund in case the client chooses one of these shipping methods and the package arrives broken.
SAL takes about 4 - 6 weeks for delivery.
SAL shipping is not available to Israel, Kuwait, Mexico, Mongolia, New Zealand, Malaysia, Saudi Arabia, Singapore and Thailand. Customers in these countries please contact us for alternate shipping methods and prices.

*** Please if you have any questions about shipping ask us before finish  


 your payment processing ! *** 

PAYMENT METHODS                                                                                                        

We are using PayPal as our payment provider.If you already have a PayPal account you can pay using it..  PayPal is perhaps the largest payment provider in the world and is a division of eBay. We have chosen this as our main payment method because we believe it is easy to use, secure and private.

If the items is in stock, you will be receiving an order confirmation letter and the final amount that you need to pay. (Total items price + delivery cost)


PRIVACY AND SECURITY

To complete an order, our customers must share with us their name, email, shipping and billing addresses. This information is used to create an account to process and ship your orders. We do not sell or rent this information to any third party.

We do not keep/store any of your card details at any time. Credit card payment transactions are processed by and all credit card details are submitted at their secure site.




RETURN AND EXCHANGE

We taste all teas and make a point to check every tea pot or tea ware. In many products you can buy sample for taste before buy all puerh (cake, brick and other original packing tea). Tea wich is not in the "Tea sample" category you can buy for sample too, contact us please by email. If you are not sure about the tea or you wanna more information, please contact us before finish your shopping ! Only not liking the tea or item is not a valid reason. Please be kind thought: If at all possible, take the minimum quantity for samples order before buying a large amount of a tea. If the order is mean for resale, try not to choose Surface shipping which too long method to ship the tea should limit damage.  All products are checked before being shipped !

Returned products must be in their original condition and packaging. If for any reason you are not completely satisfied, please contact us within 7 days of receipt of your order to arrange for a return and refund of your money. If for any reason, simply contact us by email or via our feedback form within 7 days of delivery of your order and we will gladly, exchange it, or refunds it upon receiving the complete product back to us - customer will pay return shipping back to our store in China. We can refund shipping costs only if the return is a result of our error.

 

TRACKING YOUR ORDERS

We will notify you by email as soon as your package has been shipped. All the products what we sell in eshop are in store. We use registered service for all types of shipping methods unless Waiver of Signature is exercised. Only Express Mail Service (EMS) shipping can be tracked (instructions and tracking number will be provided in the notification email). Others method have tracking number too but more simple!  Availability and timeliness of online tracking facility for other shipping methods solely depend on whether your national postal service provides it or not. To learn about the status of your order, please visit My Account page. Should you need documentation or invoices sent with the parcel please let us know at or before the time of purchasing.


LATE OR LOST ORDERS

In the event that delivery is late, there is a 60 days (please check up different shipping methods) waiting period from notification to Cha Wang Shop before the order please contact us and we will start investigating the matter! Please be familiar with the customs requirements of your home country so that we can avoid un-necessary and costly problems and delays. Please make sure about your shipping address ! Orders which have not been delivered by the local postal office or were not claimed at the local postal office by the clients are not subject to refund.

PACKING METHODS
The order will be shipped in an extra strength corrugated box, with the contents inside protected either by bubble wrap, or white foam board (for larger orders or when shipping fragile products) but sometimes items will arrive broken. Let us know immediately that you received broken items and we will replace them !
We charge and additional $1.00 for packaging material cost.

Packing Puerh cake in bamboo leafs
Traditional packing is 7 puerh cake in one tong. We send puerh tea in traditional bamboo pack but sometimes the papers can be broken.Please contact us if you have any special packaging request. Send you white hand made papers special for puerh tea is possible too!


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